Refund & Cancellation Policy
Clear, transparent guidelines regarding refunds, course cancellations, and payment dispute resolution for digital practice services at TypingHub.in.
Step-by-Step Refund Workflow
Simple, transparent, four-step process for resolving course payment claims
Submit Request
Email payments@typinghub.in with your Transaction ID, registered email & reason for refund.
Usage Audit
Our finance team verifies purchase timestamp, usage percentage & payment gateway logs.
Approval Notice
Receive instant email confirmation from billing upon successful refund verification.
Bank Credit
Funds are credited back directly to your original payment source within 3–5 working days.
Eligibility for Full Refund
Conditions under which course enrollments are eligible for 100% money-back reversal
TypingHub is committed to high-quality exam preparation. Candidates are eligible for a complete refund under the following conditions:
7-Day Refund Window
Refund request is formally submitted within 7 calendar days of initial course purchase with less than 50% of modules accessed.
Duplicate Charge Anomaly
Payment gateway anomalies resulting in multiple debits or duplicate charges for a single enrollment bundle are refunded immediately.
Platform Downtime Outage
Unscheduled technical platform outages preventing candidate access to course practice materials for more than 48 consecutive hours.
Accidental Double Bundle
Accidental purchase of duplicate course packages or mismatched curriculum tiers during a single checkout checkout session.
Non-Refundable Circumstances
Exceptions where refund requests cannot be processed
To protect the integrity of our digital intellectual property and live competitive tournaments, the following categories are strictly exempt from refund eligibility.
Post-7 Day Claims
Refund inquiries submitted after the 7-calendar-day purchase window has elapsed are ineligible for automated or manual reversal.
>50% Course Completion
Courses where more than 50% of interactive typing exercises have been completed or an official skill certificate has already been issued.
Anti-Cheat Suspensions
Accounts banned or disqualified due to macro injection, auto-typer software, script exploitation, or proxy test manipulation.
Active Competition Rounds
Competition entry fees once your seat is confirmed. The exceptions are automatic full refunds when a paid seat cannot be given or TypingHub cancels the competition, as set out in the Typing Competition Rules in our Terms of Service.
Processing Times & Gateway Settlement
Refunds go back to your original payment account
Approved refunds are initiated immediately through our payment aggregator (Razorpay) and credited back directly to the originating payment instrument:
UPI VPAs & Wallets
Reversed directly to your originating UPI ID (Google Pay, PhonePe, Paytm, BHIM) within 24 to 48 business hours upon approval.
Debit & Credit Cards
Processed through Visa, Mastercard, or RuPay card networks and credited back in 3 to 5 business days subject to card-issuing bank cycles.
NetBanking Accounts
Direct IMPS/NEFT reversal to your savings or current account via Razorpay gateway settlement in 3 to 5 bank working days.
Instant Credit Note
A digital credit note and Razorpay refund reference number (ARN) are emailed to you as soon as the transaction is released.
Dispute Resolution & How to Claim
Direct contact with our dedicated billing and finance desk
To submit a claim, please send an email to payments@typinghub.in or support@typinghub.in with the following details:
1. Account Identification
Your registered TypingHub candidate email address, full name, and mobile number linked to the purchase.
2. Gateway Order ID
Razorpay Payment ID (e.g., pay_XXXXX) or bank UPI reference number from your payment confirmation SMS/email.
3. Package Details
The exact name of the course module, test package, or equipment bundle you are requesting to cancel.
4. Reason for Cancellation
A brief explanation of your feedback or issue so our product team can continuously improve student experience.
Need help with a recent payment or refund?
Our finance desk is available to assist you with transaction tracing, GST invoice generation, or refund status updates.
Practice on TypingHub
Free tests in English and Hindi, exam-wise mocks, courses and guides.
Free Typing Test
English or Hindi, 1 to 15 minutes, with a full error report.
Hindi Typing Test
Remington GAIL (Kruti Dev keys) or Inscript, in Unicode Mangal.
Exam Wise Test
Free tests set to each exam’s time, speed and rules.
Typing Courses
Premium exam passages and the 30-level typing course.
Exam Guides
Typing rules, speed targets and preparation guides.